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For IT leadersRisk, scope & technical controlFor business leadersValue, time & ROI
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Üretim sektörü içinMeasurement for manufacturersTicaret & dağıtım içinMeasurement for trade & distribution firmsFor service businessesMeasurement for non-manufacturing firms
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For service businesses

You don't make products. Your measurement shouldn't be about production either.

Consulting, software, logistics, agencies, education, healthcare — most digital maturity tools were designed for manufacturing and ask you about bills of materials. If you don't manufacture, Smarty's question set runs on service delivery, resource planning and delivery quality instead.

Measure with the free Mini DMI

Sound familiar?

Invisible

Project margin unknown

Which client and which project actually makes money? When hours spent don't line up with hours billed, the margin only surfaces at month-end, after the work is done.

Spreadsheet

Capacity planned in a spreadsheet

Who is free and when lives in spreadsheets and in people's heads. When new work arrives, the answer to "can we take it?" becomes a guess.

Promise

The service promise isn't measured

The response time promised to the customer is in the contract, but whether it's met can't be measured; requests are scattered across email, phone and chat.

Blind vs measurement-first

Without measurement

  • Questions written for factories, a maturity picture that doesn't fit you
  • Project margin visible only after the work is done
  • Capacity in a spreadsheet, "can we take it?" a guess
  • The service promise is in the contract but not measured

With Smarty

  • A question set built for the service profile — production questions never come up
  • Projects, time and margin tracked in one system
  • Capacity becomes visible, commitments rest on data
  • Requests and response times measured in one place

What measurement-first changes

A measured start

DMI measures your maturity objectively across 8 dimensions — you know where you stand by score.

Evidence-based scope

Discover surfaces the real need via evidence — needless modules and rework shrink.

Consultant review

AI drafts, an expert consultant approves — speed and trust together.

You don't make products. Your measurement shouldn't be about production either.

Measure with the free Mini DMI Browse solutions →

Frequently Asked Questions

Frequently asked

What does a company that doesn't manufacture gain from a maturity assessment?
The same thing: a numerical picture of where you're ready and where you're at risk. The difference is in what the questions ask. If you don't manufacture, bill-of-materials, line planning and machine-data questions never come up; service delivery, resource and capacity planning, delivery quality and customer processes take their place.
Is my score comparable with a manufacturer's?
Yes. The dimensions, the layers and the scoring logic are identical across both profiles, and the number of questions applied to each profile is kept equal. That's a deliberate design decision — it's the only way two companies can be discussed on the same scale.
Which systems do you work with for service businesses?
The measurement is software-agnostic. On the implementation side we work with Odoo and Zoho for service processes — project and time tracking, support requests, field service and subscription/recurring revenue flows are covered by those two. abas ERP is aimed at manufacturers only.
Where do I state my company type?
Right at the start of the assessment, in the step where you enter your company details. The question set is built from your choice at that moment; if you change it later the set is rebuilt. If you're unsure, starting with the manufacturing profile is the safe direction — an extra question is recoverable, a question never asked is lost data.

Read next

For IT leadersRisk, scope & technical controlFor business leadersValue, time & ROIFor manufacturersMeasurement for manufacturersApproachManifesto — X-ray first