It opens no ticket; it points you to the right place. Answers come from the knowledge base of the product you bought.
Capability · Sustain · MindDX Support
Post-Go-Live Support
Go-live is not the end of the journey. A team that knows your setup and processes keeps your system running and improving — actively used by our Odoo and abas customers today.
- 3 systems
- Odoo · Zoho · abas
- Delivery model
- Support agreement: Support team that knows your setup · Support Copilot: Self-service once entitled
- Purchase channel
- Support agreement: Via a partner · Support Copilot: Via a partner
- Stage
- Verify & Support
Who it's for
Support is a service whose knowledge of your setup comes from your MindDX journey: your discovery and design records are at the support team's fingertips, so you never explain from scratch. Scope covers usage questions, configuration fixes, issue tracking and small improvement requests. Response and resolution targets are defined in your support agreement; larger developments outside the scope are quoted separately.
Typical situations
- Companies already live that want their system kept running and improving — used by Odoo and abas customers today, Zoho consultant-guided on request
- Support agreement: those who want the contracted service of a team that knows their setup and MindDX records
- Support Copilot: platform customers who want self-service answers from the knowledge base of the product they bought
The problems you're facing now
You've gone live, but:
- Small issues pile up — the “who do we ask?” uncertainty slows work down.
- No one knows your setup — generic support doesn't know your specific configuration; you explain it every time.
- The system doesn't evolve — new versions and improvements go untracked.
- Knowledge sits with one person — if they're away, so is support.
What you get
Contracted service
MindDX Support — support agreement
The contracted service of a team that knows your setup and MindDX records; scope, priorities and targets are written in your agreement.
- A support team that knows your setup and your MindDX records
- Contract-defined response/resolution targets and severity levels
- Annual · one-time payment, does not auto-renew — scope and price set by quote
Self-service · no human review
Support Copilot — self-service answers
Answers from the knowledge base of the product you bought; purchased on the platform, yearly and per product.
- Answers come from the knowledge base of the product you bought
- Opens no tickets, takes no action on your behalf
- Not reviewed by a consultant; points to a support agreement when the knowledge base runs out
- Yearly and per product: two products need two licences
How it works
How we solve it: support that knows your setup
Support works with a team that knows your system and processes after go-live, taking on day-to-day questions, small improvements and version tracking. Odoo and abas customers use it actively today; Zoho on request.
The goal isn't just to keep the system up but to keep it working and improving — so the transformation keeps producing value after go-live.
1
Scope
Usage questions, configuration fixes, issue tracking and small improvements.
2
Targets
Response/resolution targets and severity definitions are written in your support agreement — no surprises.
3
Out of scope
Large custom developments and new module rollouts proceed with a separate quote (Design/Implementation).
Which systems is it offered for?
Odoo, Zoho, abas ERP
Scope varies by system; the detail below is written per system.
What does it do per product?
This module's product-level narrative is written for three systems — content and deliverables adapt to the product you choose. For Pipedrive and Freshworks, see the scope on the solution pages:
Odoo ERP
After go-live your questions are answered in Odoo context: the assistant works on an Odoo knowledge base, guiding with screen and module names; unresolved topics escalate to a consultant.
Odoo ERP solution page →Zoho
Support content is organised per Zoho app: CRM, Campaigns and Desk questions are answered from their own knowledge bases, with guidance matching your edition.
Zoho solution page →abas ERP
abas users' questions are answered from a manufacturing-focused knowledge base; abas-specific concepts (production orders, planning) are handled in their own terminology.
abas ERP solution page →What the AI produces, what a human checks
| Capability | AI produces | Human review & approval |
|---|---|---|
| Support · Post-go-live support | — | Support team that knows your setup |
| Support Copilot | Produces answers from the knowledge base of the product you bought | None — these answers are not reviewed by a consultant; when the knowledge base cannot answer, it points you to a support agreement |
Price and purchase channel
Which product it is bought with
MindDX Support can be bought on its own; it is also delivered inside Transform. Scope and duration are set in the conversation, and it proceeds by quote. The other buying route:
MindDX Transform
Continuous Transformation and Improvement
- Support agreement
- Quoted by scope · Get a Quote
- Support Copilot
- Partner pricing · Via a partner
Prices in EUR, excluding VAT. Compare all prices →
Sample output: monthly support summary
Illustrative sample
Requests resolved24
Improvements applied5
Version/compat checkDone
Open items2
FAQ
Which systems do you support?
Today our Odoo and abas ERP customers actively use Support. For Zoho we plan consultant-guided support on request — write to us.
Do I need to be a MindDX customer to get support?
No; but the best experience comes from the MindDX journey (your records are ready). Starting with a Audit of your current setup gives the support team a solid baseline.
What is the Support Copilot, and how does it differ from a support agreement?
The Copilot answers inside the platform from the knowledge base of the product you bought; it opens no tickets, takes no action on your behalf and points to a support agreement when the knowledge base runs out. A support agreement is the contracted service of a team that knows your setup. The Copilot is priced yearly and per product: two products need two licences.
Who is Support for?
For firms that have gone live and want to keep their system working and improving. Odoo and abas customers use it today; Zoho on request.
Is there a response-time commitment?
Scope, priorities and response targets are set together in the service agreement; no fixed percentage or time is promised on this page.
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Ready to start?
Scope, channel and price are above. Not sure? Start with the Free Digital Maturity Scan; the right module reveals itself.