Go-live is not the end of the journey. A team that knows your setup and processes keeps your system running and improving — actively used by our Odoo and abas customers today.

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★live with active customers

2systems live: Odoo · abas (Zoho on request)

✓a team that knows your setup

Support is a service whose knowledge of your setup comes from your Smarty journey: your discovery and design records are at the support team's fingertips, so you never explain from scratch. Scope covers usage questions, configuration fixes, issue tracking and small improvement requests. Response and resolution targets are defined in your support agreement; larger developments outside the scope are quoted separately.

The problems you're facing now

You've gone live, but:

Small issues pile up — the “who do we ask?” uncertainty slows work down.

No one knows your setup — generic support doesn't know your specific configuration; you explain it every time.

The system doesn't evolve — new versions and improvements go untracked.

Knowledge sits with one person — if they're away, so is support.

How we solve it: support that knows your setup

Support works with a team that knows your system and processes after go-live, taking on day-to-day questions, small improvements and version tracking. Odoo and abas customers use it actively today; Zoho on request.

The goal isn't just to keep the system up but to keep it working and improving — so the transformation keeps producing value after go-live.

How it works

Scope

Usage questions, configuration fixes, issue tracking and small improvements.

Targets

Response/resolution targets and severity definitions are written in your support agreement — no surprises.

Out of scope

Large custom developments and new module rollouts proceed with a separate quote (Design/Implementation).

What you get

A support team that knows your setup and your Smarty records
Contract-defined response/resolution targets and severity levels
Annual subscription model — scope and price set by quote

Compare all prices →

What does it do per product?

Smarty modules support three systems — content and deliverables adapt to the product you choose:

Odoo ERP

After go-live your questions are answered in Odoo context: the assistant works on an Odoo knowledge base, guiding with screen and module names; unresolved topics escalate to a consultant.

Odoo ERP solution page →

Zoho

Support content is organised per Zoho app: CRM, Campaigns and Desk questions are answered from their own knowledge bases, with guidance matching your edition.

Zoho solution page →

abas ERP

abas users' questions are answered from a manufacturing-focused knowledge base; abas-specific concepts (production orders, planning) are handled in their own terminology.

abas ERP solution page →

Sample output: monthly support summary

Illustrative sample

Requests resolved24

Improvements applied5

Version/compat checkDone

Open items2

FAQ

Which systems do you support?

Today our Odoo and abas ERP customers actively use Support. For Zoho we plan consultant-guided support on request — write to us.

Do I need to be a Smarty customer to get support?

No; but the best experience comes from the Smarty journey (your records are ready). Starting with a Checkup of your current setup gives the support team a solid baseline.

Who is Support for?

For firms that have gone live and want to keep their system working and improving. Odoo and abas customers use it today; Zoho on request.

Is there a response-time commitment?

Scope, priorities and response targets are set together in the service agreement; no fixed percentage or time is promised on this page.

Planning to use this module yourself?

Our step-by-step guide walks you through the whole flow from purchase to delivery — with a narrated video guide for your product on the page.

How-to guide →

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