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Frequently Asked Questions

Everything people ask, on one page

Answers are compiled from the relevant pages; the link under each answer takes you to its context. If your question is not here, talk to a consultant.

Getting started

What is a digital maturity assessment (Checkup), and why do it before an ERP project?
A digital maturity assessment objectively measures where your company stands today across technology, process and leadership dimensions. Most ERP projects overrun because software is chosen before needs are properly measured. Measuring first puts your investment decision on evidence — that's why our motto is «X-Ray First, Then Diagnosis».

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How is MindDX Digital Transformation Platform different from classic ERP consulting?
Classic consulting sells hours; MindDX Digital Transformation Platform sells outcomes. Your discovery, analysis and implementation plan are prepared within days with AI assistance; your measurement reports (Checkup, Audit) are reviewed by an expert consultant, and with consultant support the whole process runs with a consultant. Your consulting hours go into solving your problem, not explaining it.

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What does the “measurement-first” approach mean?
Before any software or licence, we measure the current state, processes and readiness on evidence. So transformation is planned from a numerical starting point, not guesswork.

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What is the difference between the Free Digital Maturity Scan and the full assessment?
The Free Digital Maturity Scan is an 18-question preview producing an instant estimated score; the full assessment measures 8 dimensions with 100+ questions adapted to your company profile and produces a detailed, consultant-reviewed report with a priority map.

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How long does the assessment take, and when do I get results?
The Free Digital Maturity Scan takes a few minutes and you see the result instantly. You complete the comprehensive digital maturity assessment at your own pace; answers are saved automatically. Your draft report is produced the day you finish; the final, expert-reviewed report is delivered within 3 business days.

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We haven't chosen a system yet — can we still start?
Yes. Checkup is software-agnostic and measures your maturity; it clarifies your starting point before you decide which system to go with.

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We already have a digital maturity report from another provider — can it be used?
Yes. We can bring a digital maturity report you obtained elsewhere into the discovery process; our consultants review it and build on your existing findings. Your investment isn't wasted, and the process speeds up.

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Where should I start?
Get a direction in minutes with the free Digital Maturity Scan; then the consultant-checked full assessment puts your transformation decision on a numerical footing.

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Products and scope

How is Audit different from Checkup?
Checkup measures maturity before you transform; Audit measures how much value you get from an already-installed system and surfaces quick wins.

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How is Audit different from Discover?
Discover is for setting up a new system; Audit is for extracting more value from a system you already run. If you have an installation, Audit is the right start.

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What's the difference between Scope Discovery and Deep-Dive?
Scope Discovery structures your processes and priorities; Deep-Dive + Blueprint maps that scope to system-specific solutions and turns it into an actionable plan.

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What does Design deliver?
Step-by-step configuration guides, technical docs where needed and UAT/test scenarios; for Odoo, also pushing the setup to the system.

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Who is Train for and what does it deliver?
For the teams who will use the system: department- and role-based training documents, short quizzes and a completion dashboard.

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What is process mining?
A method that reconstructs how processes actually run from the event logs in your systems — showing the real flow, not the designed one.

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What is the Support Copilot, and how does it differ from a support agreement?
The Copilot answers inside the platform from the knowledge base of the product you bought; it opens no tickets, takes no action on your behalf and points to a support agreement when the knowledge base runs out. A support agreement is the contracted service of a team that knows your setup. The Copilot is priced yearly and per product: two products need two licences.

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Are MindDX Assess and MindDX Checkup the same thing?
No. Checkup is a software-independent maturity MEASUREMENT and can also be bought on its own. Assess is a commercial product: on top of Checkup it adds Discover Scope or Audit depending on your situation, and produces a validated scope. Checkup measures; Assess measures and binds the scope to evidence.

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Can I buy both Assess variants together?
No — they are alternatives, not complements. A company is either setting up a new system or already running one. Selling both would mean billing the same measurement twice.

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Is the Blueprint included in Assess?
No. The Blueprint is the output of Discover's deep-dive step and is produced within Implement. Assess validates the scope; it does not produce a design document.

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Which industries and company sizes is it suitable for?
MindDX Digital Transformation Platform is industry-agnostic; it is designed for SMEs and mid-sized businesses in every field, from manufacturing to services, trade to logistics. Questions and reports are personalized to your company's industry and scale.

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Does MindDX Digital Transformation Platform also measure our AI maturity?
Yes. Alongside technology, process, customer and leadership dimensions, the assessment also measures your innovation and AI readiness. That way you sequence your AI investments correctly together with your ERP decision.

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What is socio-digital leadership, and why measure it?
It is a leader's ability to guide people, relationships and culture in a digital context. Even when the technology is ready, a weak capability here means the transformation isn't adopted; Checkup surfaces it early and, where needed, proposes a leadership-focused action.

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Why measure organisation and leadership before technology?
Because decades of socio-technical research are clear: even the best technology isn't adopted if the organisation and its interactions aren't ready for it. Checkup first makes the people, organisation and leadership readiness visible, so you apply technology onto a redesigned, simplified ground — the reverse order is a common cause of failed transformations.

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Does declaring a target level raise my score?
No. The score is computed only from the answers you give about your current state; the declared target never enters the calculation. The target is used to show the gap between today and where you want to be, and to build the report's priority ranking. We keep that separation deliberately — otherwise the score would stop being a measurement and become a statement of intent.

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Why are there separate question sets for manufacturing, trade and service firms?
Because the same question doesn't measure the same thing at three companies: asking a service firm about production line planning wastes their time and produces a misleadingly low score, while a distributor should be asked about stock turnover and reorder points, not production planning. The model and the dimensions stay identical; only the questions differ by profile — and all three profiles get the same number of applicable questions, which is what keeps the scores comparable.

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System support

Which systems do you support?
We have solution pages for five systems: Odoo ERP, Zoho (CRM/CRM Plus/Desk/One), abas ERP, Pipedrive and Freshworks. Scope varies by module — each module's own page shows which systems it runs on. The maturity assessment (Checkup) is system-independent.

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Which systems does it support?
Odoo ERP, Zoho (CRM/CRM Plus/Desk/One) and abas ERP, end-to-end. Discovery draws on your chosen system's knowledge base; results are specific to that system.

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Which system fits us — how do we decide?
Decide with measurement, not guesswork. Checkup and Discover reveal the fit; MindDX doesn't sell software — it shows on evidence which path suits your business.

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Which software is Checkup tied to?
None. Checkup is software-agnostic; it works the same for Odoo, Zoho, abas or firms that haven't decided yet — it measures maturity, it doesn't sell a product.

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We already use Odoo — what does MindDX Digital Transformation Platform add for us?
For existing Odoo users, the platform uncovers the potential you are not using, maps your missing processes and produces your improvement roadmap. Local tax and regulatory compliance for your region is considered at every step.

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We use a system other than Odoo, or don't want to replace our system — is MindDX Digital Transformation Platform still useful?
Yes. Digital maturity measurement and needs discovery are software-independent; you get an objective view of your current system's strengths and weaknesses. Our transformation planning, configuration documentation and consultant-guided setup support are available today for Odoo ERP, Zoho CRM and abas ERP. If you don't want to switch systems, MindDX Audit reviews your existing setup in a structured review and surfaces the value gaps.

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If we use abas ERP or Zoho, does the same method apply?
Yes. The measurement and scoping methodology is software-independent: the same questions and the same maturity dimensions work for Odoo, abas and Zoho. Only the implementation layer differs — each system has its own setup and configuration path. For companies that have not chosen a system yet, the same measurement grounds that choice in evidence.

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Does MindDX sell software?
No. MindDX Digital Transformation Platform is a software-agnostic measurement and advisory layer; it doesn't provide licenses and works alongside your existing setup or partner.

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Pricing and payment

How much does ERP discovery and analysis consulting cost?
Each module's price is fixed once its scope is written down — no man-day surprises. Payment is by credit card or bank transfer; a corporate invoice is issued at checkout.

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How does pricing work?
Our prices are transparent and published on our website — no surprise costs. You can buy modules individually as you need them, paying by credit card or bank transfer. Where a corporate quote is needed, your consultant is at your side.

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If I complete one module, does my investment count toward the next step?
We assess this case by case and do not commit to a discount in advance. If you are considering the next step, we discuss it together at the proposal stage.

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Why is there no price for Implement?
Because the price follows the scope, and the scope is not validated until Assess is complete. Once it is, one single fixed Implement total is approved and appears in your account. A figure published in advance would be a promise made about an unknown scope.

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Why is there no figure outside Türkiye?
Because no list price has been fixed for that region, and guessing one would be a commitment we cannot keep. In this region sales run through MindDX partners and the price is confirmed with the partner.

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How are timeline and cost determined?
Based on your scope after the Discover discovery; maturity and gap analysis tie effort estimates to evidence. A module price is fixed once the scope is written down; implementation effort is planned to scope.

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Data and security

Is our data safe? (GDPR)
Your data is used only for your assessment and the production of your report; it is not sold and not shared for independent marketing purposes. Authorized subprocessors used to deliver the service (hosting, email, payments, AI) operate under data processing agreements; our database is hosted in the EU (Frankfurt). Details: the Privacy page.

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How is our data protected?
Data processing is GDPR-aligned and documented on our Trust & Legal pages; it uses the minimum data needed. See our privacy and sub-processor pages for details.

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What data or preparation do I need for Checkup?
No special technical preparation is required. The assessment is based on structured questions that people who know your processes and priorities can answer; for the Digital Maturity Scan a few minutes is enough.

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Is anything installed on our system? Does our data change?
No. The event log is extracted with read-only queries; nothing is installed and no data is modified. Employee names can be pseudonymized on request.

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Is the test free? What happens to my data?
The test is free and no contact details are required to see your score; you can optionally leave your details to receive the result by e-mail. Data is hosted in the EU (Frankfurt).

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How is our Zoho data handled — is it secure?
Data processing is GDPR-aligned and documented on our Trust & Legal pages. It works with the minimum data needed for the assessment; see our privacy and sub-processor pages for details.

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Where is our data processed — is it secure?
Data processing is GDPR-aligned and documented on our Trust & Legal pages; it uses the minimum data needed for the assessment. See our privacy and sub-processor pages for details.

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How is our Pipedrive data handled — is it safe?
Processing is GDPR-compliant and documented on our Trust & Legal pages; we work with the minimum data needed. Connecting to your Pipedrive account is not required for the measurement — Checkup is software-agnostic. Details on our privacy and subprocessor pages.

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How is our Freshworks data handled — is it safe?
Processing is GDPR-compliant and documented on our Trust & Legal pages; we work with the minimum data needed. Connecting to your Freshworks account is not required for the measurement. Details on our privacy and subprocessor pages.

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AI and the expert's role

How can I trust AI-generated reports?
MindDX Digital Transformation Platform works on a 'supervised AI' principle: assessment scores are computed with a transparent, repeatable method, and reports are checked and approved by our experienced consultants. Speed from AI, accountability from humans.

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Are reports checked by a human consultant?
Checkup and Audit reports are reviewed by an expert consultant before delivery — supervised AI. Discover (scope/blueprint) outputs proceed self-service with your own team; add consultant support and a consultant reviews them too.

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Where does the human (consultant) come in?
With a human-in-the-loop model: AI drafts, groups and suggests; the consultant checks the evidence, approves fit-to-standard and the final scope; the customer confirms the critical requirements and risks.

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How are results made reliable?
Every result comes with a confidence score and passes a consultant check; it is not raw LLM output. AI drafts, an expert verifies the evidence and approves the final scope.

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Is MindDX an AI tool?
No — MindDX is a measurement-first consulting platform that uses AI inside it. AI copilot tools start after requirements are gathered, and most need access to your live system to work. The platform produces the requirements itself through structured multi-stakeholder discovery, frames them with maturity and readiness, and delivers consultant-reviewed reports — not raw AI text — while discovery never touches your data. It doesn't compete with AI copilots; it can even be used alongside them.

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What is MindDX Platform?
MindDX Platform is a digital transformation platform that governs enterprise software transformation with evidence, AI agents and human control. It brings measurement, discovery, design, training and support together in one evidence chain; at every step the decision and the responsibility stay with people.

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Does «agentic» mean fully autonomous?
No. Agents run the work; people own the decision and the responsibility. The only path that writes into your system follows preview, written approval and push, in that order; the audit is read-only. We neither promise nor perform a fully autonomous ERP implementation.

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Do the AI agents change the system on their own?
No. The only path that writes into your system follows preview, written approval and push, in that order; every step is logged and steps that cannot be undone are identified before approval. The audit side is read-only — that code path contains no call that writes to the system.

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Does every output pass an expert approval?
No — and we say so plainly. The level of control varies by output type. Where an approval is given, it is stamped onto the document with who approved it and when; where it is not, that is recorded too.

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How can AI be used safely in an ERP project?
Through three separations. First, what the AI PRODUCES is separated from what it DECIDES: the model drafts, a person decides. Second, the approval itself is recorded — who approved and when stays on the document, and where no approval is given that is recorded too. Third, writing to the system is a separate gate: a change is shown as a preview first, applied only after written approval, and steps that cannot be undone are identified BEFORE approval. The level of control varies by output type; which outputs pass human review is stated product by product in the assurance table.

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Which AI models do you use?
We use leading foundation-model providers; model choice, parameters and cost stay under MindDX's control, and models do not make decisions. Provider names and data processing details are published on the AI and Data Use page.

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Does the report recommend your own products?
No. MindDX is also an implementer and we don't hide that — which is exactly why no product name appears in the customer report. Capability categories take the product's place (ERP core, production planning, production execution, product data, project management, and so on), each with its own selection criteria, prerequisites and questions to put to a vendor. We'll have the product conversation separately if you want one; we don't mix it into the measurement.

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What if your recommendation is not a product you sell?
You still get the report — we don't sell software, we sell measurement. The assessment fee does not depend on you buying design or setup; if the report says "stay on your current system", it says so plainly. Our setup and design steps are available today for Odoo ERP, Zoho CRM and abas ERP; if the recommendation falls outside them, you can take your report to any provider you choose.

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Partnership

How does partner pricing work?
Credit-based reselling: you buy MindDX modules as wholesale credits at a partner (discounted) price, tiered by volume. You set the price you charge the client. Apply for your tailored partner pricing.

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What price do I charge the client?
Entirely your decision. You add any margin on top of your credit cost and sell with your own price list. Pricing freedom and margin stay with you.

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Who owns the client relationship?
You do. The contract, billing and relationship with the client are the partner's; MindDX Digital Transformation Platform stays behind as the engine. You can keep it in the background and deliver under your own brand.

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Can I add my own consulting?
Yes, we encourage it. MindDX Digital Transformation Platform produces the measurement and blueprint; you add implementation, setup and consulting at any scope for a second revenue layer.

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Do I need to be an ERP expert?
No. MindDX Digital Transformation Platform produces the measurement and the assurance; what's expected of you is to interpret the result in your client's business context and add the transformation/strategy advisory. No technical setup; the certification teaches the product and how to read the report.

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How do I apply?
Fill in the «Become a Partner» form; we reply within 1 business day with your tailored partner pricing, credit tiers and the starter package (MindDX Partner Starter).

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Incentives and using the reports

Can the reports be used for grant and funding applications?
Yes. Your digital maturity report is reviewed by our expert consultants and prepared in a format suitable for grant, funding and incentive applications as well as board-level digital-transformation planning. It does not replace an official assessment and does not guarantee approval.

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Can I use the results in grant or funding applications?
Your full assessment report is reviewed by expert consultants on our team and prepared in a format suitable for digital-transformation grant and public funding applications in your region. It does not replace an official assessment and does not guarantee approval.

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Can Checkup results be used in transformation grant applications?
The report provides structured analysis and inputs usable in applications and is formatted accordingly. However, it does not replace an official assessment and does not guarantee eligibility or approval.

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Are these sample outputs real customer data?
No. The shown samples are illustrative, prepared to demonstrate format and depth. Real reports are produced with your own data and kept confidential.

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